Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
Can you tell me please what happens when you try to get the phone to connect to the Bluetooth?
Please let me know.
What is the exact error you received when it fails to connect?
this can be a compatability issue but we will rule everything out first.
Can you go to Settings, Applications, then swipe to the list ALL
Locate Bluetooth and press it and press Clear Data.
then locate Google Services Framework and press it and press Clear Data.
Then restart the phone and tell me if it then connects please.
ok, it can change per firmware but that is it, Applications Manager
it can change per firmware but that is it, Applications Manager
you need to swipe to the list ALL and you will see it.
Your looking at the download list now
Yes, you need to swipe from right to left with your finger to change lists.
ok, we will have to reset the pone to confirm if the firmware is the issue or it is just not compatible.
This will remove all data and return it to new, but we cannot avoid this as we have to do the reset so backup anything you need first please
Then go to Settings, Backup and Reset and choose Factory Reset.
Let this complete and when it has, setup the phone again and tell me if it will now connect please.
ok, we have to do this step.
What data do you need to back up?
download Super backup from the app store and run this and do a backup of your contacts and messages to the SD card.
For pictures, download the app Dropbox and you can then synch your photos online with this.
For apps, you cannot back up these, you can install then once you have reset your phone.