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Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I need help to continue set up so the phone is functioning

Customer Question

I need help to continue set up so the phone is functioning properly as I need a phone
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

What is the problem you are having setting up the phone? And what is the make and model of the phone?

Thank you

Customer: replied 1 year ago.
droid turbo 2 let me explain
1st I synched the pc to phone,infected e mails infected phone it was reset ie the first question now what
Expert:  Richard replied 1 year ago.

ok, now start the phone up and tell me what you see please.

Customer: replied 1 year ago.
this laptop is still infected so I will not synchronize setupwizardenglish uk englishus
Expert:  Richard replied 1 year ago.

ok, sorry its not really clear how you want me to assist you.

What is it you wish to have done?

Customer: replied 1 year ago.
I cant remember the password ***** phone
Expert:  Richard replied 1 year ago.

password ***** what?

I asked what you see on the screen, can you please tell me what it is you see on the screen

Customer: replied 1 year ago.
the problem is I tried entering my old e address and two of my accounts 1 for msn the other is google it asks for a e address for gmail and password ***** the password ***** up to not match
Expert:  Richard replied 1 year ago.

Thanks

Can you go to my link below please

https://www.google.com/accounts/recovery/

Then follow the instructions on the screen to reset your password.

Once done, then use this new password ***** the phone.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please