Hi there and welcome
What is the problem you are having setting up the phone? And what is the make and model of the phone?
ok, now start the phone up and tell me what you see please.
ok, sorry its not really clear how you want me to assist you.
What is it you wish to have done?
password ***** what?
I asked what you see on the screen, can you please tell me what it is you see on the screen
Can you go to my link below please
Then follow the instructions on the screen to reset your password.
Once done, then use this new password ***** the phone.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please