Hi,Thanks for contacting JustAnswer.com I am Cris.Please try to force start your Kindle by doing the following:1. If you have it connected to the charger currently remove for 30 seconds.2. If you also have a case on the device please remove it.3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.5. Then allow about 1-2 minutes for the software to load up.Reply back to me with any further questions BEFORE selecting a negative rating. I will answer your follow ups.