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Ask Ashik Your Own Question

Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 9939
Experience:  Personal Experience with many Android devices and versions
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My Kindle is stuck on a page which says - Before you go Your

Customer Question

My Kindle is stuck on a page which says -
Before you go
Your rating and stars needed.
I cannot move it away
How can I clear this page please ??
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This usually happens if the firmware is glitched. First we can can soft-reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for 20 seconds and this will reset the Kindle. Then check if you are able to unlock it.

Please let me know if that didn't work, so we can continue troubleshooting.

Customer: replied 1 year ago.
Thank you I have removed the original page which I had listed for your to see -
but I cannot find the list of books ordered.
Expert:  Ashik replied 1 year ago.

Do you have access to a computer there ?

Expert:  Ashik replied 1 year ago.

Did you check the Archived or cloud on your Kindle ? If you don't see there, then you can resend them to your Kindle using your computer

Expert:  Ashik replied 1 year ago.

On your computer, goto Amazon's Manage Content and Devices site i.e go to this website --> http://amazon.com/myk

Log in to your Amazon account. You can find all your purchased books there. Just send or download them to your Kindle (deliver the book to your Kindle using the 'Actions...' menu to the right of the title).

If you have any difficulty, please let me know and I will walk you through it.

Expert:  Ashik replied 1 year ago.

On your computer, goto Amazon's Manage Content and Devices site i.e go to this website --> http://amazon.com/myk

Log in to your Amazon account. You can find all your purchased books there. Just send or download them to your Kindle (deliver the book to your Kindle using the 'Actions...' menu to the right of the title).

Also open Books and check under Cloud or Archived items. Do you see your purchased books there ?

If not, then on your Kindle, go to Settings > device option and de-register your Kindle. Then re-register with the same Amazon account and you will be able to download your purchased books.

If you have any difficulty, please let me know and I will walk you through it.

Expert:  Ashik replied 1 year ago.

Hi there I'm just checking. How is it going ?