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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 17218
Experience:  Android technician
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How to retrieve Viber messages from HTC One?

Customer Question

Hello, How to retrieve Viber messages from HTC One?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.

Hi,

There is a program that will recover the message.

Click here: http://www.jihosoft.com/android/android-phone-recovery.html

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 1 year ago.

Hi,

Please follow my steps to fix the issue -- A phone call is not necessary.

Customer: replied 1 year ago.
Hello Josh, I tried to retrieve deleted messages from VIBER but unsuccessfully can you help me please
Expert:  Josh replied 1 year ago.

Did you download the program Android phone recovery?

Customer: replied 1 year ago.
I downloaded Jihosoft Android Phone recovery
Expert:  Josh replied 1 year ago.

Great! Did you run the program?

Customer: replied 1 year ago.
I can see only existing informations but not deleted Messages from Viber.
Expert:  Josh replied 1 year ago.

That is strange. Take a look here: http://www.jihosoft.com/android/android-phone-recovery-user-guide.html

Do you follow those steps?

Customer: replied 1 year ago.
I have done last night and now I am trying again I will tell you resultats
Customer: replied 1 year ago.
I can retrieve only existing informations on my HTC and not deleted info...
Expert:  Josh replied 1 year ago.

Interesting because the program will show any deleted data that can be retrieved so if the data is not there, it cannot be recovered.

Customer: replied 1 year ago.
Maybe because I have done "factory reset"?
Expert:  Josh replied 1 year ago.

That shouldn't matter in terms of data recovery but if the data does not show within that program, it cannot be recovered. I wish I had better news for you because I know you were hoping for the information to be recovered.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 1 year ago.
But my case is not finished succsesfully
Customer: replied 1 year ago.
what can I do else to recover informations
Expert:  Josh replied 1 year ago.

I am not sure what you mean by "successfully" -- If the data is not within that program, it cannot be recovered.

I am sorry if you feel that the only way for it to be successful is if the data is recovered but it did not show up so it cannot be recovered.

Customer: replied 1 year ago.
My issue is not resolved!
Expert:  Josh replied 1 year ago.

I am sorry if you feel that the only way for it to be successful is if the data is recovered but it did not show up so it cannot be recovered.

Customer: replied 1 year ago.
Do you really had succesfully recovered deleted messages on Viber ever? I'm really serious on this question!