Android Questions? Ask Android Device Experts for Answers ASAP
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
You can factory reset it and start over. Swipe down from the top of the screen and tap Settings. Tap Device Options, and then tap Reset to FactoryDefaults. Tap Reset to confirm.
After factory reset, you can re-register it to your account. Amazon ID would be your email address. If you don't remember the password, then you can reset it from here --> https://www.amazon.com/gp/css/account/forgot-password/email.html
If you have any questions or would like any additional information, please don't hesitate to ask
If you don't remember the password ***** login to your Kindle, then enter some incorrect password ***** 6 times consecutively and this will ask you to reset it. Do the reset.
Yes, we can continue tomorrow.
Reply back to me tomorrow.
Just post a reply here when you are available and I will get back to you ASAP. And let me know at which step you had difficulty.
Hi Dawn, When you are free, post a reply here and I will walk you through the instructions. Take Care.
Aloha Dawn, It is ok. No rush. We can continue any time you want when you are free. This question will never be closed.