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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9252
Experience:  Android Tech
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My phone is locked (model # LG-H443) is there a way to reset

Customer Question

My phone is locked (model # *****) is there a way to reset
Submitted: 1 year ago.
Category: Android Devices
Expert:  Randy Boman replied 1 year ago.

Hi,
My name is***** will assist you.
I am sorry to hear that happened.

If you have a google account connected to the phone you can use android device manager to reset the password....https://www.google.com/android/devicemanager
then sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the lg.

If you can not do the above you will have to do a factory restore on the phone> Please follow these steps>

  1. Power off the device and ensure it is not connected to any USB cables.
  2. At the same time, press and hold the following keys for 8 seconds:
    • Power key
    • Volume down key
  3. When the LG Logo is displayed, release and then immediately re-hold the Power key.
  4. When the 'FACTORY HARD RESET' screen displays, release the keys.
  5. Use the Volume keys to highlight Yes or No.
  6. Press the Power button to confirm your selection.
  7. Use the Volume keys again to re-select your confirmation.
  8. Press the Power key to confirm the reset. The reset will start immediately.

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Please let me know if you need any other assistance.
Please take a moment

Expert:  Randy Boman replied 1 year ago.

Please let me know if you need any other assistance.

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Thank you very much!