Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Are you using an Apple Mac computer or Windows computer ?
We have two options in here. If you want, I can remotely connect to your Computer and help you directly or show you directly how to download them to your computer. This is an optional additional service.
Or I can give you instructions in here. So you can follow them to solve the issue. Which one do you prefer ?
Are you using a Windows computer or an Apple computer ? I need to know this, so I could send you correct instructions as the instructions are different for different computer
So do you need help now or later ?
If you ever need my help, just a reply in here and I will get back to you ASAP.
Ok, let me know if you have any questions