Hi there June and welcome
You will need to do this over the phone due to privacy reasons
For this, please click on my link below
Click me to open
Choose Fire and Kindle, Something Else, Call Us and enter your phone number to be called.
This can then get straightened out for you.
But it has to be done over the phone for privacy reasons.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.