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Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 611
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Phone says no data connection but data is on. I have powered

Customer Question

phone says no data connection but data is on. I have powered off, removed battery and tried to reset
Submitted: 1 year ago.
Category: Android Devices
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you with your problem. What is the make and model of your phone?

Customer: replied 1 year ago.
zte z932l
Expert:  Joel Kalman replied 1 year ago.

Is your carrier Net10 Wireless?

Customer: replied 1 year ago.
Are you gonna help me - my carrier is straight talk verizon
Customer: replied 1 year ago.
network on phone says VPN
Customer: replied 1 year ago.
I paid $36 for this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Expert:  Joel Kalman replied 1 year ago.

Hello again. Sorry for the delay. I just got back online. I can help you now.

There should not be any settings under the VPN menu. I do not have your exact phone, but I will try to give you the settings using a similar phone. The menus may not be exactly the same, but it should help you find the correct settings. Go to Settings - Connections - More Networks - Mobile Networks - Access Point Names (APN). Wen you select APN, it should show Straight Talk or Verizon as your wireless carrier. When you select your carrier, it should show all the settings for your mobile network. They should be grayed out, so that they cannot be changed.

Please let me know if you have these settings and if your smartphone works after these selections ae made.

Expert:  Joel Kalman replied 1 year ago.

If you have any questions, please let me know. IF YOU ARE SATISFIED WITH MY ANSWER, PLEASE GIVE ME A RATING. I ONLY GET COMPENSATED WHEN I RECEIVE A POSITIVE RATING.