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robmpreston
robmpreston, Technician
Category: Android Devices
Satisfied Customers: 9561
Experience:  Development and troubleshooting Android Devoices, all versions.
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Samsung tablet locked and have not been able to unlock using

Customer Question

Samsung tablet locked and have not been able to unlock using android device manager
Submitted: 1 year ago.
Category: Android Devices
Expert:  robmpreston replied 1 year ago.

Hello. You'll need to do a factory reset in this case.

1) Power the tablet off fully

2) Press and hold the volume up key

3) While holding down the volume up key, press and hold the power button

4) Once the samsung logo appears, release just the power button

5) Once the menu comes up, press volume down until wipe data/factory reset comes up

6) Press the power button to select it

7) Press Volume Down to select Yes, wipe and press Power

8) Once its done, press Power to reboot and youre done

Expert:  robmpreston replied 1 year ago.

Hi, did you have any further questions?

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