I am the person that will be helping you today.
Before I can give you the correct solution, I must ask one question. Are you using the Kindle Fire Mail Application to access your email account or are you using the web browser on your Kindle?
I will be standing by.
Thank you for the update. I am sorry to say, but a phone call will not help much here.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.