How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10729
Experience:  Personal Experience with many Android devices and versions
16433418
Type Your Android Devices Question Here...
Ashik is online now
A new question is answered every 9 seconds

I've got the icspa virus on my android samsung galaxy 10.1

Customer Question

I've got the icspa virus on my android samsung galaxy 10.1 tablet
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That virus is usually installed as an trusted application and it is hard to remove. Is your tablet now in safe mode ?

Expert:  Ashik replied 1 year ago.

You said you got the tablet to boot into safe mode. If it is working in Safe Mode, then lets try to remove it. Go to Settings > Application Manager or Apps or App Manager. You will see several tabs there like Downloaded, Installed etc. Select Downloaded and do you see any unusual apps there ? Like flash player, BaDoink, AnnallLockscreen etc. If so remove them. Remove all of them. Also check All tab.

Remove them if you find any weird apps. Then go to Play Store and download Avast ransomware removal tool. Install and run it. Does it find anything ?

Please let me know if that didn't work, so we can continue troubleshooting

Related Android Devices Questions