I'm sorry about the issue. Do you mean how to answer the phone when it rings?
Please press and hold the Power on/off button on the phone, then select the Restart option, and confirm, then log in the phone if there is password.
When it is ringing, please swipe from left to right on the green phone icon, then you can answer.
If it does not work or if it's something else, please let me know.
Please reply at the box below to continue troubleshooting. Thank you.
OK, please take your time, the let know. Thank you.