The login ID is your email address that you had on file with Amazon. Usually the password ***** ***** issue..
Click here: https://www.amazon.com/ap/forgotpassword?
Follow the prompts to reset your password ***** If it does not take your email address on the form, let me know so we can find your email address first.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.