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ITPeter
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Category: Android Devices
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Experience:  Electronic Engineer
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My cell stop working was playing a game and daughter called

Customer Question

My cell stop working was playing a game and daughter called when we finish talking tried to end call and would not took battery out and would not come back on bought new battery and still not working even the charging light is not coming on. It is a thunderbolt HTC 4g
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi there,

First try a soft reset:

  • Press and hold the “Power” button until the device powers off. This can take up to 30 seconds. After the device powers down, release “Power“, then attempt to power it on again.

If that doesn't help, then you will need to perform a hard reset, which will reset the phone to its default settings and wipe everything.

Let me know if the soft reset works first...

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