Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
You should understand that you are on the Just Answer website. This is a site for technical support on a wide range of electronic items including Kindles. We are NOT Amazon.So, is your Kindle less than a year old?Let me know.
Hi, I am here. Sorry, I am not a fast on the keyboard.You would need to contact Amazon then. As I previously mentioned, this is a tech support site.
If you are in the USA, the toll free number for Kindle support/sales is 1-866-321-8851
Do you need any further information?Please let me know.