How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31329
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a new Kindle Fire HD6. It has been opened, although

Customer Question

I have a new Kindle Fire HD6. It has been opened, although never used. A password ***** apparently entered but we can not ascertain what it was. Since we cant open the devise without it, or get into the tablet to reset it, what do we do.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Enter the password

resetmykindle

and once submitted it should reset the Kindle so you can set it up again like receiving it new

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you