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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31286
Experience:  Android Systems Specialist
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Won't contack with password

Customer Question

won't contack with password
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you provide a little more information please?

What are you trying to connect to that requires the password?

Customer: replied 1 year ago.
my kendla reader
Expert:  Richard replied 1 year ago.

Thank you

and what are you trying to connect it to? Your wifi Network? Your Amazon Account to purchase books?

Customer: replied 1 year ago.
Amazon account to purchase books
Expert:  Richard replied 1 year ago.

Thank you

and you have forgotten the password ***** use correct?

Customer: replied 1 year ago.
I got new pass word and it won't open up to read
Expert:  Richard replied 1 year ago.

ok, so the Kindle will not turn on at all?

Customer: replied 1 year ago.
right
Expert:  Richard replied 1 year ago.

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Customer: replied 1 year ago.
still won't except pass word
Expert:  Richard replied 1 year ago.

ok, can you please click on my link below and follow the steps to reset your Amazon password

https://www.amazon.com/gp/css/account/forgot-password/email.html

do this via your computer and once you have reset the password ***** enter this new password ***** the Kindle.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please,.

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