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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I was given a used kindle (mother passed) but can not use as

Customer Question

I was given a used kindle (mother passed) but can not use as I need a pass word
What should I do to clear and get new password
Thank you
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of the kindle?

Is it the kindle's login password? Or Wi-Fi/wireless password? Or Amazon account password, etc.?

Are you able to go to menu/settings on the kindle?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
It is a kindle fire hd 7 I think. Cannot get past password
Expert:  Viet - Android Tech replied 1 year ago.

I'm sorry, so you cannot open anything on the kindle right? i.e., It does not let you open menu / setting or let you open an app or a book, etc.?

Is it okay to reset the kindle fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.