Hello, my name is Rusty. I want to check your network. On your computer, click here, and run the speed test. Tell me your download speed.
Sorry, click here.
I'm sorry about the issue. The previous tech has opted out of this issue. I'm another tech; I will help troubleshooting with this issue with you.
How did you do a hard factory reset?
When you go to Wi-Fi / wireless setting on the kindle, how many network name(s) of yours do you see?
Who's your Internet service provider / company?
What is the brand/model of your Internet/wireless modem/router device?
Please reply at the box below. Thank you.
I'm really sorry; somehow the previous expert opted out without responding, so I did not see this question until yesterday. I'm really sorry about this time; usually our service is very fast. We are refunding your deposit. If you need any help in the future, please come back any time as you wish; we guarantee our service. Thank you for the update.
You're welcome. Yes, the full amount will be refunded; we always guarantee our service. Thank you again.