Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
Do you mean you are reading Kindle books on your computer but your not able to do this anymore?
Is this the issue you are having?
I work online here in response to your request for a phone call, but I can connect to your computer and fix this directly if you wish?
I made the request for this which you can accept or we can continue here.
Please let me know
I work online here in response to your request for a phone call, but we will just continue here.
When you try to open a book, what exactly happens?
Which version of windows or mac is running on the problem computer?
ok, I keep repeating that I do not call, I work online here
I really need you please to read the messages I am sending to you...
I am waiting on you still to answer the question of which version of windows or mac you use.
ok, or you could do the instructions I gave?
ok, then uninstall the reader from the computer via control panel, uninstall a program
Then reinstall it from my link below
yes you do, restart and let me know the results
What do you mean with . I go to the website you gave me and download, run, restart. Nothing.
What do you mean with Nothing?
It wont install?
When did this problem start?
We will then do a system restore
To do this, press the windows key + R and type in rstrui.exe
Press enter and follow the onscreen steps to perform a system restore, choosing a date from when this last worked.
Let it complete and tell me if you still have the problem please.
No, the windows logo key, so the key with the windows logo, then R together with it please
ok, I marked this question to never close so we can always resume at a later time, this is no problem
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
I cannot see this sorry, as I am only an engineer, but it is only the amount you paid initially, nothing more.
But if you email customer service on***@******.***
They can tell you this.