Hello. My name is ***** ***** I can help you with your problem.
A factory reset should fix your problem. I will tell you how to perform it.
You can initiate a factory reset by doing the following:
First, press the power button to turn the device off and select Shut Down.
Next, press and holding the power button for 20 to 40 seconds.
Then, press the power button again to turn the device on and select Factory Reset.