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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 32264
Experience:  Android Systems Specialist
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I have an unrooted samsung galaxy note 4 sm-n910v, 5.01, I

Customer Question

I have an unrooted samsung galaxy note 4 sm-n910v, 5.01, I accidentally deleted a photo album last night, can anyone help me recover?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

For this issue, rooting will not help as that just allows access to system files. Photos are still accessible always.

When you ran Dr Fone, did it scan the phone ok?

Ir you got errors?

Customer: replied 1 year ago.
Dr fone never got to the point where it scanned the phone, I got an error message that said I needed to root my phone.
Expert:  Richard replied 1 year ago.

ok, does not need to be rooted, so this looks to be another issue it encountered.

First, did it detect the device?

Expert:  Richard replied 1 year ago.

actually you probable do not have USB debugging enabled, so to enable this

Expert:  Richard replied 1 year ago.

Go to Settings --> Device Information

In this menu there is an entry called "build number". Tap it several times fast on this entry the “developers options“ unlock in which the USB debugging mode is hidden. After the seventh time tapping, the developer option is unlocked. These are now also available in the settings. Now tap the button "Developer Options" and you will receive a list of different settings. In the section "Debugging" you find will findthe "USB debugging" option. Set a tick in the checkbox to enable this feature.

Then restart the phone and run the scan again

Let me know the results please

Customer: replied 1 year ago.
It gets stuck on analyzing device, then tells me to root.I have the developer option enabled
Expert:  Richard replied 1 year ago.

you restarted after enabling usb debugging not just the developer options but the actual debugging?

Customer: replied 1 year ago.
i have the usb debugging enabled and it still gets stuck.
Expert:  Richard replied 1 year ago.

are the photos stored on SD card on on the phone itself?

Customer: replied 1 year ago.
The phone itself, unfortunately, so it has been difficult to find a solution.
Expert:  Richard replied 1 year ago.

ok, still a concern it says you need to root as I have run it before without this need... but then we will have to root it. Possible you have a carrier ROM on it thats more locked down then the stock Rom.

First, is the phone under warranty? as rooting it voids it.

Expert:  Richard replied 1 year ago.

and did you go to https://photos.google.com/

To check if they were backed up?

Customer: replied 1 year ago.
My phone is insured so the warranty not a concern, the pictures are mostly of the grandkids so thats matter more than anything.I am currently running Dr Fone one more time, and it failed at the analyzing device process again.Those photos were not back up, I have checked google, the cloud etc.
Expert:  Richard replied 1 year ago.

ok, go to Settings, about and tell me which exact model and Android version you have

Customer: replied 1 year ago.
I have android 5.0.1The error message is Failed to root your device
Expert:  Richard replied 1 year ago.

I need to know the exact model please

Customer: replied 1 year ago.
model is SM-N910V
Customer: replied 1 year ago.
its like there is something blocking all the processes, I have tried this window and Mac computers
Customer: replied 1 year ago.
its a verizon phone
Expert:  Richard replied 1 year ago.

ok, all this is on windows

first note this can brick your device meaning it stops working completly

You always have this risk when rooting

Then download odin from here

http://odindownload.com/download/Odin3_v3.10.6.zip

And CF Auto Root here

https://download.chainfire.eu/590/CF-Root1/CF-Auto-Root-trltevzw-trltevzw-smn910v.zip?retrieve_file=1

Extract Odin and right click it and choose Run as administrator

Power off your phone. Wait 5-6 seconds for vibration to confirm complete switch off. Now, put thephone in Download Mode by pressing and holding down the Home & Volume Down button together while pressing the Power button. You will soon see a warning screen; press Volume Up button to enter Download Mode.

When all done, connect your device to your PC using USB cable. You will see an “Added!!” massage in Odin’s message box. Try other USB port, preferably USB port located in back in your desktop PC if you don’t see the Added message

Click the AP Button, and select that CF-Auto-Root-trltevzw-trltevzw-smn910v.tar.md5 file that you got from my link before

In the Odin window, make sure only Auto Reboot and F. Reset Time checkboxes are selected (default set up).then click start button to begin the flashing process.

Once flashing completed, your phone will restart and soon you will see a PASS message with green background in the left-most box at the very top of the Odin. You can now unplug the USB cable to disconnect your device from computer.

Then it is rooted and you can run Dr Fine to try to recover the files

Customer: replied 1 year ago.
will i loose all my data? I have tried this using towel root and it failed too
Expert:  Richard replied 1 year ago.

you should backup first before doing this if you do not have a backup yet

Customer: replied 1 year ago.
what i mean to say is will it still be possible to recover the lost files
Expert:  Richard replied 1 year ago.

It depends, if the memory has not been overwritten then yes, but if the memory sectors already have data written over them, then it wont be possible.

you only know this after running the recovery process.

Customer: replied 1 year ago.
I have not left, I am in the download mode, waiting for it to complete
Expert:  Richard replied 1 year ago.

no problem

Expert:  Richard replied 1 year ago.

waiting for what to complete though?

Customer: replied 1 year ago.
how long will this process take, it doesnt appear to be doing anything just says downloading, do not turn off target
Expert:  Richard replied 1 year ago.

yes its in download mode so now continue to the next step please in my instructions

Customer: replied 1 year ago.
nothing happens when i plugged the phone in to the computer
Expert:  Richard replied 1 year ago.

you have Odin open?

Expert:  Richard replied 1 year ago.

you have Odin open?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

Try other USB port, preferably USB port located in back in your desktop PC if you don’t see the Added message

Customer: replied 1 year ago.
i don't have a desktop, i have tried both of my usb ports
Expert:  Richard replied 1 year ago.

ok, youve miss something in the steps I gave, or there is an issue with your USB ports on the computer or the cable.

Try a different cable, on a different computer and do the steps I gave please

Customer: replied 1 year ago.
ok thanks
Expert:  Richard replied 1 year ago.

thanks

Expert:  Richard replied 1 year ago.

How did you go with this? As I never heard back from you once you went off to do the process.

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