Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What happens when you send and receive emails ?
Who is your email provider ? Gmail, Yahoo etc
Ok, lets do this step by step. On your phone, go to Settings. Then under Accounts, select Account. Do you see your Spintel account there ?
Tap Email and what do you see ?
Isn't this your phone ? Don't you want to use your email account on this phone ?
Ok, There are two accounts on the phone. Google and Email (*****@******.***)
From which one he has trouble sending email from ? Also from which application is he trying to send email ? The Gmail app or the Email app ?
Since that account is not working, we can remove it and add it again.
Go to Settings > Accounts > Email. Then tap the option button (at top right, the three dots) and select Remove Account. This will delete. Then open Email and it will ask you to add account. So add account and use manual settings.
Then add with the following information.
Username - your full email address
Password ***** your password
Outgoing server - smtp.spintel.net.au
Outoging port if asked - 587
Authentication - Yes
STARTTLS (if asked) - Yes
Incoming Server - pop3.spintel.net.au
Port - 143
Then setup it and try to send now. If that didn't work, then we can setup with different settings.
Close Email app. Open Settings app. Go to Accounts tap Email and do you see a More button at top and do you see Remove Account ?
Or open Email app. Tap More at top and select Settings. Select the email account and do you see Remove at top ?
Select Setup Email and add that account and use manual settings.
Remember to select Manual Setup there after entering username and password.
Have you tried sending it to your email address ?
If you are still not receiving the sent email, then delete the email account (you should see the remove it now). Then add it with the following settings.
Outoging port if asked - 25
Authentication - No
Port - 110
Have you tried sending to different address ? Do you get any errors ?
I'm getting out of ideas. Can you try these servers ?
Incoming mail server:pop3.comcen.com.auOutgoing mail server:smtp.comcen.com.au
or the following ones
Incoming mail server:pop3.spin.com.auOutgoing mail server:smtp.spin.com.au
You will be able to send and receive emails using Gmail app (using Gmail account).
You can also access his Comcen account from this website via Chrome or browser --> webmail.comcen.com.au
I've one more suggestion. Open Play Store, download Aqua Mail application. Then setup the Comcen email account on Aqua Mail and does it allow you to send from it ?
At which step do you have difficulty ?
Make sure you are using right username and password.
I'm sorry I will opt out and send this question to other experts in here. If they have any idea, they will get back to you. You will be notified via email when another expert reply back to you.
Hi there and welcome
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