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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10573
Experience:  Personal Experience with many Android devices and versions
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How do I get rid of the fbi virus on my galaxy 10.1 note

Customer Question

How do I get rid of the fbi virus on my galaxy 10.1 note model number GT 8013
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Is your entire tablet affected or just the internet browser ?

Customer: replied 1 year ago.
Well It is Bootable in safe mode
Expert:  Ashik replied 1 year ago.

Open Play Store. Download Avast Ransomware Removal tool and run it. Does it find anything ?

Customer: replied 1 year ago.
I tried that I will try it again sorry for slow response my phone is dead I'm communicating thru my phone
Expert:  Ashik replied 1 year ago.

It is ok. Take your time.

If that didn't work, then go to Settings > Applications or Application Manager. Under Downloaded and also under All tab, do you see any unusually named applications ?

Expert:  Ashik replied 1 year ago.

Apps like Badoink, anall lock screen, flash player etc ?

Also go to Settings, then click on Security and select Device administrators and do you see Anall lock screen there ?

Customer: replied 1 year ago.
I don't see anything you mentioning I do have the advast removal tool but not sure if I did it right or if it worked
Expert:  Ashik replied 1 year ago.

Open Avast and scan with it. Does it find any virus ?

Expert:  Ashik replied 1 year ago.

If Avast finds anything, then remove them. Then go to Settings tap on Security and select Device administrators. In Device Administrators do you see Anall lock screen ?

Expert:  Ashik replied 1 year ago.

Hi there, Just checking. How is it going ?

Customer: replied 1 year ago.
Still have issue wit my tablet
Expert:  Ashik replied 1 year ago.

Then your only option is factory reset the tablet. That virus has affected the system files. Connect the tablet to your computer with the USB cable and backup all your important files like photos, documents etc

Then go to Settings > Accounts and select your account and sync

After that, go to Settings > backup & reset and do the factory reset from there.

Expert:  Ashik replied 1 year ago.

Factory reset will erase everything from the tablet including the virus. So backup your important files before doing factory reset

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