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ITPeter, Engineer
Category: Android Devices
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Experience:  Electronic Engineer
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I cannot use phone as not recognising fingerprint or

Customer Question

I cannot use phone as not recognising fingerprint or password ***** I do not know my Gmail account to unlock it. SamsungS6
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi there,

You can try to recover your Google ID and password ***** the Google Account Recovery site -

If that doesn't work then you will need to reset the phone to its factory settings.

To do this, press the volume up button and power button together and follow the instructions on the screen.

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