Hi,I'm sorry about the issue. What's the model of your kindle?What kind of password ***** ***** such as kindle device password, or Wi-Fi / wireless password, or Amazon account password, etc.?Are you able to go to menu / setting on the kindle at all?Please reply at the box below. Thank you.
Thank you. What is the brand/model of your Internet/wireless modem/router device?Do you see any password ***** key / passphrase /WEP / WPA at the back/bottom of the modem/router device? (It is case-sensitive.)Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac? Please reply at the box below. Thank you.