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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31128
Experience:  Android Systems Specialist
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I bought a kindle tablet yesterday and i cannot connect to

Customer Question

i bought a kindle tablet yesterday and i cannot connect to my fios router?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the error you get when it fails to connect?

Thank you

Customer: replied 1 year ago.
it says authentication problems
Expert:  Richard replied 1 year ago.

Thanks

It means the wifi password ***** ***** that your entering in, no problem we can get the correct one.

Do you have a windows or mac computer already connected to the wifi network? As we can get the password ***** this.

Expert:  Richard replied 1 year ago.

I can also do these steps for you on your computer t get the password, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.