Hi there and welcome
Can you tell me please the error you get when it fails to connect?
It means the wifi password ***** ***** that your entering in, no problem we can get the correct one.
Do you have a windows or mac computer already connected to the wifi network? As we can get the password ***** this.
I can also do these steps for you on your computer t get the password, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.