I'm sorry about the issue. What's the full model, such as A3-A11 or A3-A20, etc.?
Can you please reset your Google / gmail email account password ***** the website below and check:
- If that does not work, please try:
Please reply at the box below to continue troubleshooting. Thank you.
If that still does not work, please try:
Also, here is a video instructions if you need:
When you are available, please reply at the box below to continue troubleshooting. Thank you.