Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
If it is still less than a year from purchase date, phoning Archos and putting in a failed-within-warranty claim on it, for free-of-charge repair, would be a good fallback to go to if all else fails. Archos' Customer Service phone # ***** *****(###) ###-####
A Factory Reset on this tablet might be tried. It does wipe all data off the tablet, be warned, so I have to honestly ask: would you want to try that?
If so, I will give you instructions.
To Factory Reset or Hard Reset your Archos:
- From a Power-Off state, hold down the Volume Down (or Volume - ) button, and while holding it...
- ....Press and release the Power button while continuing to hold down the Volume Down button... until the tablet restarts and shows the Android logo and a bit past that, then release the Volume Down button.
- you should, after a minute or so, see the choices:
Fastboot Recovery Clear Storage SIMLock
and use Volume Down button to select Clear Storage
Then press the Power button to activate that choice... when prompted as to whether to delete data, or if you see a YES and NO choice, choose YES.
If that fails to help but you did see the Clear Storage option, try it again, only select Recovery this time, and see if there's a Wipe Data And Factory Reset option there, and choose it instead.
"After following ur directions and releasing -Volume"
- do you mean, as to my instructions to
until the tablet restarts and shows the Android logo and a bit past that, then release the Volume Down button.
? then the hard reset is not a cure for the problem. Android OS and/or the phone's hardware, appears to be defective, 'broken', etc.
How old is the phone in question?
I'm not sure. In order to hold out what hope there might be, and since another Expert might have the suggestion you really need (which I confess I do not have), I have Opted Out, opening the case to other Experts in this category, at no extra charge to you.
As for whether it is garbage or not... it could still be repaired by the manufacturer, I would presume. That might be 'at cost', or not.
As for Archos not responding to their number... try this?:
or follow advice on this page, perhaps it might be useful, I don't know:
Some customer service and/or Tech Support departments are harder to get through to than others. You may have to try again, to get your warranty rights with this co. I'd like to wish you good luck... and feel free to update me on any progress or problems I might advise you further on, as things go on.