Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What is the model and make of your phone ?
Which exact model number of Xperia ?
When you enter incorrect password ***** multiple times, it will ask for the Gmail account associated with it. Does your phone ask you that ?
If it isn't asking for Gmail, then we will have to factory reset the phone using your computer. I will send you the instructions now.
You will have to factory reset the phone using your computer.
Download the "Sony PC companion" software from here --> http://support.sonymobile.com/us/tools/pc-companion/
Install it and open it. Click on " Support Zone ", click "Start".
Click "Repair my phone / tablet" From the list of devices, select the Sony Xperia Z3. If the phone is missing, click "Another phone / tablet"
Review the information and then click "Next" > "Continue"
Follow the on-screen instructions to connect your Xperia Z3 to your computer.
If normal repair is not working, then turn the phonbe off. Hold down Volume Key and connect it to your computer and start the repair.
Let me know the results please.
Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.
It might take a couple of tries to get it recovered. So keep trying. Let me know how it goes please.
Sure. You can get back to me any time you want. Add a bookmark of this page or add this page to your favorites, so you can get back to me via that bookmark.
Hi there, You will not damage it. It is the official software from Sony.
At which step do you have trouble ?
Yes, just eject the SIM. See this Youtube video --> https://www.youtube.com/watch?v=N0QS4faDWbE
Also see this article --> https://www.androidpit.com/how-to-insert-sim-card-into-xperia-z3
That is only a sample video showing how to insert or remove the sim card. After removing the SIMC you have to follow the remaining steps on your computer.
You can't unlock the password. You have to factory reset the device which will restore it to new erasing everything and this will also remove the password.
I thought you were doing it from your computer. I mentioned it in my previous answer that you have to do this from your computer. I'm sorry, you need a computer to reset it. Sony designed this way to protect your information.
It doesn't allow any one to over ride the password *****
If your work computer has restricted network or company firewall, then it might not work. But try it. Talk you later.