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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31127
Experience:  Android Systems Specialist
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I purchased a book and downloaded it to my Tablet as usual.

Customer Question

I purchased a book and downloaded it to my Tablet as usual. It appeared in my library,tried to open it, got message:
The book could not be opened. Please remove it from your devise & and redownload it.
I did that. Bought it again 3 times -- same result.
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
phone(###) ###-####
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Tablet and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Tablet and open the book.

Let me know the results please

Thank you

Customer: replied 1 year ago.
got same answer
Customer: replied 1 year ago.
the Firmware fix did not work
Customer: replied 1 year ago.
how long do you want me to wait?
Customer: replied 1 year ago.
Please have someone call me, even if tomorrowsigning off...
Customer: replied 1 year ago.
phone(###) ###-####
Expert:  Richard replied 1 year ago.

Hi there,

Sorry by the time you replied back I was not online

Can you press and hold (or right-click) the app tile, and tap or click Uninstall.

Then restart the Surface and install the App again

Register and tell me if it then works please