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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31120
Experience:  Android Systems Specialist
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Phone just flashes Samsung.

Customer Question

Phone just flashes Samsung.
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the model of the phone?

Thank you

Customer: replied 1 year ago.
Samsung Infuse.
Expert:  Richard replied 1 year ago.

Thank you

Can you remove the battery, then hold the Volume Up and power for 10 seconds then release and tell me please if it goes to the recovery menu, or if it still goes to the Samsung logo please,

Customer: replied 1 year ago.
Still the Samsung flashing
Expert:  Richard replied 1 year ago.

ok, we try to enter Download mode then.

Can you repeat but this time use volume DOWN

What then happens?

Customer: replied 1 year ago.
Still flashing Samsung
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** the issue

It is the internal memory that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall when it tries to access the memory (when you see the logo).

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you