Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
Can you tell me please the model of the phone?
Can you remove the battery, then hold the Volume Up and power for 10 seconds then release and tell me please if it goes to the recovery menu, or if it still goes to the Samsung logo please,
ok, we try to enter Download mode then.
Can you repeat but this time use volume DOWN
What then happens?
Thanks, ***** ***** the issue
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall when it tries to access the memory (when you see the logo).
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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