I am the person that will be helping you today.
In such cases, you will need to reset the Kindle Fire, which will erase everything on it. After it is reset, you can sign into your account and re-download everything.
To reset it, please follow the instructions below:- Enter the boot password ***** times incorrectly.
- Choose to reset the Kindle Fire.
- Follow the instructions to reset.
After that, you will be able to reconfigure your Kindle Fire.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again, - Jason
Please, try entering the password ***** times.
What is the screen asking for exactly?
I am sorry to report, but in all cases when the Boot Password ***** comes up, that means the Kindle Fire is faulted. But no worries, you can call Amazon at the following number and set up a possible free replacement:
1 (888) 2
If you need anything else in the future, please let me know.
Thank you for your time today.
Sorry, the number was broken up in the last message.
Here is the number: 1(###) ###-####/p>