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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 14359
Experience:  Years of experience and education.
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My kindle fire needs a boot pass word not shore what that is

Customer Question

my kindle fire needs a boot pass word not shore what that is
Submitted: 1 year ago.
Category: Android Devices
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

In such cases, you will need to reset the Kindle Fire, which will erase everything on it. After it is reset, you can sign into your account and re-download everything.

To reset it, please follow the instructions below:
- Enter the boot password ***** times incorrectly.

- Choose to reset the Kindle Fire.

- Follow the instructions to reset.

After that, you will be able to reconfigure your Kindle Fire.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

Customer: replied 1 year ago.
Will not go to reset
Expert:  Jason Jones replied 1 year ago.

Please, try entering the password ***** times.

Customer: replied 1 year ago.
Still no go
Expert:  Jason Jones replied 1 year ago.

What is the screen asking for exactly?

Customer: replied 1 year ago.
Enter boot password
Expert:  Jason Jones replied 1 year ago.

I am sorry to report, but in all cases when the Boot Password ***** comes up, that means the Kindle Fire is faulted. But no worries, you can call Amazon at the following number and set up a possible free replacement:

1 (888) 2

If you need anything else in the future, please let me know.

Thank you for your time today.

- Jason

80-4331

    Customer: replied 1 year ago.
    What is the number
    Expert:  Jason Jones replied 1 year ago.

    Sorry, the number was broken up in the last message.

    Here is the number: 1(###) ###-####/p>