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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16046
Experience:  Android technician
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I have a Galaxy S6 phone. My question is how can I get rid

Customer Question

I have a Galaxy S6 phone. My question is how can I get rid of all the deleted emails in my AOL file folder....do I have to do it one my one????????or can I delete the entire file????
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.

Hi!

Go into the trash/deleted folder

Press the Menu button

Select Delete All

Customer: replied 1 year ago.
Answer does not work....unacceptable answer Account # ***** and Order ID# *****
Expert:  Josh replied 1 year ago.

What did not work? Which step do you not see?

Customer: replied 1 year ago.
The drop down menu does not have that option....only has edit,sort by,settings and HELP. Using the EDIT prompt it allows you to delete emails one at a time.....no delete all option,,,,
Expert:  Josh replied 1 year ago.

The Menu button is a physical button on your phone. Are you accessing AOL emails through the email program on your phone or by using the browser?

Customer: replied 1 year ago.
On the phone.....
Expert:  Josh replied 1 year ago.

Great -- Please go into the deleted folder and press the Menu button on your phone and select Delete All

Customer: replied 1 year ago.
I am using the menu button in the upper right hand corner of the screen,,,it's a drop-down menu with options that I stated earlier.
Expert:  Josh replied 1 year ago.

Tap and hold the back button to get the menu options

Customer: replied 1 year ago.
This is crazy......I CANNOT find or access the "delete all" option..........I have the Sansung S6 phone.....
Expert:  Josh replied 1 year ago.

Go into your Deleted folder

Tap and hold down the back button to see the menu option

Select Delete All

Customer: replied 1 year ago.
Nope...tapping and holding the back key does not produce any menu options.....
Expert:  Josh replied 1 year ago.

If that option did not work then you will need to use an email app such as K9 to delete the emails at once instead of the built-in email program on the S6.