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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 33014
Experience:  Android Systems Specialist
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My Wi-Fi connection is disabled!

Customer Question

My Wi-Fi connection is disabled!
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the make and model of the device you are having this issue on?

Thank you

Customer: replied 1 year ago.
the device is amazon kindlei gave the number of my credit card before i read the safety warning!Could you do something about that?
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

As long as you do not email your credit card number and abide by the saftey it is ok.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use the wifi.

Let me know the results please

Thank you

Customer: replied 1 year ago.
Richard,I did what you asked and no results!I already gave my credit card no.what i do now?
Expert:  Richard replied 1 year ago.

Which model Kindle do you have?

eg: Kindle Fire?

Expert:  Richard replied 1 year ago.

Can you please return here to your question and tell me the model of hour Kindle.

I can call if this is easier?