I'm sorry about the issue. To confirm, you signed in your Amazon account at the website below:
, then there, click on the Settings tab, then click on Edit Payment Method, and it shows the correct card and correct expiration date right?
Also, check your credit card information at the Amazon website below:
- Then please press and hold the Power On/Off button on the Kindle for about 30 seconds, then turn it back on and check.
- If that does not work, please try:
Please reply at the box below to continue troubleshooting. Thank you.