How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 36472
Experience:  Troubleshoot Android Devices.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now
A new question is answered every 9 seconds

Just updated credit card. Kindle still saying "expired" card

Customer Question

just updated credit card. Kindle still saying "expired" card
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hi,

I'm sorry about the issue. To confirm, you signed in your Amazon account at the website below:

http://www.amazon.com/manageyourkindle

, then there, click on the Settings tab, then click on Edit Payment Method, and it shows the correct card and correct expiration date right?

Also, check your credit card information at the Amazon website below:

https://www.amazon.com/wallet

- Then please press and hold the Power On/Off button on the Kindle for about 30 seconds, then turn it back on and check.

- If that does not work, please try:

  1. From Home screen, tap the Menu icon (which is the 3-bar icon), and then tap Settings.
  2. Tap Registration.
  3. In the Deregister Your Kindle message, tap Deregister, and confirm.
  4. Then still in Registration screen, tap on the option If you already have an Amazon account.
  5. Then enter your correct Amazon account / email address and your Amazon account password.
  6. Then tap Register and check.

     

Please reply at the box below to continue troubleshooting. Thank you.

Related Android Devices Questions