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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16032
Experience:  Android technician
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Bought a used encore2 with prior owners password and windows

Customer Question

Bought a used encore2 with prior owners password ***** windows signon, is there a way to clear and reset?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.

Hi!

Turn the tablet off.

Hold the volume up button and then hold the power button until it turns on. Release the power button and keep holding the volume button until you see a menu.

You should be given the choice of entering setup or HDD recovery. Choose HDD recovery. You'll eventually see a "Choose an option" screen. Select Troubleshoot > Reset your PC.

Expert:  Josh replied 1 year ago.

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