I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 10?
Then what happens when you connect the phone to the computer? Does it show anything on the phone's screen and/or on the computer's screen?
If needed, at the home screen on the phone, please do the followings:
1. At the home / main screen, press the Right Soft Key Menu.2. Press Settings.3. Press Connection.4. Press USB Connection.5. Use the Up or Down Navigation Keys to highlight option Mass Storage press Select.6. Connect the phone to the computer and check.
Please click on the attachment link below to see illustrations.
- Please click on the website below to download / view the manual on your computer instantly:
Please reply at the box below to continue troubleshooting. Thank you.
Please click on the website below for the manual:
Please only reply at the box below on this web page. Thank you.