Hello David, My name is ***** ***** I can help you with your question.
I just need a bit more information in order to give you the best advise:
- Can you please tell me what is the name of your EMAIL Provider? (example: Gmail?, Hotmail? Verizon.net?)
- When was the last time you were able to Sign-In into that Email account successfully?
Please try to respond to those questions the best you can.