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That is a SCAM message. It is also called ransomware and it has been around for a few years. Don't pay the ransom.
First soft-reset the Kindle. Press and hold down (or slide) the Power button for 20 seconds and this will reset the Kindle. Now we can clear the browser/silk app. Follow the steps below;
1. Tap the Settings icon from the Home screen and select "More" (or swipe down from top and select Settings)
2. Tap "Applications" and select All Applications.
3. Find and select the Silk or Web/browser app. Then tap Clear Data and Clear Cache. Restart your Kindle.
If that didn't work, then we have to boot your Kindle to Safe Mode and factory reset the device. Turn off Kindle. Then press and hold down Volume Down and Power button at the same time for a few seconds and this will boot into Safe Mode.
After booting into Safe Mode, Go to Settings. Tap Device Options, and then tap Reset to Factory Defaults. Tap Reset to confirm. Resetting to factory defaults will erase everything from your Kindle. But after factory reset, you can re-register it with your Amazon account you used on it to redownload all your books/contents without paying again.
Please let me know if that didn't work, so we can continue troubleshooting.
Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.
That means that malware/ransomware has completely affected your Kindle. You will have to factory reset it.
Press and hold down Power button and Volume button until it turns off and then boot into Safe Mode. Don't release the buttons until it boot into Safe mode.
In Safe Mode, you should be able to open Settings. Let me know how it goes.
When it boot into safe mode, you will see Safe Mode at lower corner.
Yes, did you get my last reply ?
If you didn't get my reply, here is it again.
That malware/ransomware has completely affected your Kindle. You will have to factory reset it.
In Safe Mode, you should be able to open Settings and do factory reset from there under Device Options > Reset to Factory Defaults. Let me know how it goes.
PS When it boot into safe mode, you will see Safe Mode at lower corner.
Is this the old first generation Kindle Fire ?
Unfortunately your Kindle is infected with that malware. The reason is that you somehow installed something from internet that shouldn't be installed. Kindle 1st Gen are very vulnerable and hard to remove since it doesn't have safe mode. You will have to send it to Amazon to get it replaced. They usually don't fix it, but replace the device with a refurbished with less cost. You can contact them from here --> https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true#b
or via this number --> +1(###) ###-####/p>
You have to send it to Amazon. Call Amazon and they will arrange the shipping and send you necessary details.
Everything is stored on your Amazon account in cloud. When you get a new Kindle, all you have to do is register it with the same Amazon account you used on your old Kindle and everything you purchased can be redownloaded without paying again.
If you had passcode enabled, then it would be easy to reset it by entering incorrect password.
I'm really sorry I couldn't solve your problem, but this is something we can't fix online. Sorry.
If you have any questions or would like any additional information, please don't hesitate to ask.