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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10088
Experience:  Personal Experience with many Android devices and versions
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I downloaded about 6 books on my kindle and one of them

Customer Question

I downloaded about 6 books on my kindle and one of them Athena's Ordeal by Sue London shows the face page but will not load the content. All the other books loaded properly. What do I do to get the book downloaded properly?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This usually happens if the firmware is glitched. First we can can soft-reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for 20 seconds and this will reset the Kindle. Then check if you are able to unlock it.

If that didn't work, then delete the book and then redownload it. Don't attempt to redownload the book without deleting it first.

Please let me know if that didn't work, so we can continue troubleshooting.

Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.

Customer: replied 1 year ago.
How do I delete a book?
Expert:  Ashik replied 1 year ago.

Tap and hold down the book you want to delete and select Remove from Device from the resulting menu.

Customer: replied 1 year ago.
This did not help since I have to reorder the book all over again and when I went to the reorder, the book was still there and said read now. Which I can not do. I did take it off my device, but now can't redownload or reorder it.
Expert:  Ashik replied 1 year ago.

You don't have to repurchase it. Since you already purchased, you will be to download it as many times you want from the archived section when you delete it.

If you don't see the book, please do this. Press and hold down (or slide) the Power button for 20 seconds and this will reset the Kindle. Now navigate to your Archived Items, and will see that book there. Download it please.

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