Hi there and welcome
The process to reset it which you need to do is first remove the battery then put it back in so the phone is off.
Then you press the Home button, volume up (not down as your doing it) and power button and hold until the log shows then release, which then wipes everything on the phone
This film shows you how to do my instructions
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
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