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Are you using a BlueTooth connection or a cable connection?
This should work ok so it seems to be a software compatibility issue -
Can you please try updating the software on both the phone and the Pioneer unit?
What version of software is installed on the Pioneer unit?
sorry for the delay - I was not notified of your reply.
I will open this question up to the other experts to see if they have any idea why this is not working correctly for you.
Your question is still on the open question list for all experts to see.