Hi there and welcome
Are you referring to a password ***** lock the screen?
ok, do you already have a amazon account?
ok, can I take over your computer
And we do this together?
I can I just need to know, do you already have an Amazon account? Or you need to make a new one?
If you tell me this I can answer you
Sorry that never came through and hence why I am asking, so possibly something went wrong. Apologies for that
If you have an account and need to reset the password ***** please click on my link below
There you reset the password ***** then can use this new password ***** your Kindle.
Let me know the results please