Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, can you tell me what operating system you are using (windows or mac) also what is the brand and make of your wireless router
let me know if you already have a windows computer connected to the wireless network? And if so, which version of windows is it? As we may be able to get the password ***** this.