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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31120
Experience:  Android Systems Specialist
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I am having a problem with ransomeware eating up my storage

Customer Question

Hi I am having a problem with ransomeware eating up my storage on my Samsun S4, can I get rid of the problem without a factory reset. I have occasionally 4.67mb of storage showing left and then only a few K...
When I deleted photos etc, the storage seemed to be re-used by the malware.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, after you delete the files, restart the phone.

Do you see then space being freed up?