How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11190
Experience:  25+ Years Experience in Computers and Electronics. Android Expert.
23511658
Type Your Android Devices Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

My kindle will not connect to the internet so I can shop at

Customer Question

My kindle will not connect to the internet so I can shop at store. Help
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
the kindle tells me to restart by going to the menu and then settings and restart... then try again
this does not work
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I can help you with your question.

What I suggest is a full reset. This will wipe all data from the Kindle, but it will sync again when you set it up and enter your account info again. To do this, Turn the kindle off, then slide or press the power button/switch for a full 20 seconds. When it restarts at 20 seconds, it will take a while to start up. When it does, it will take you to the setup screen.

Mike