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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 14398
Experience:  Years of experience and education.
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Forgot password from old kindle can't get in new one

Customer Question

forgot password ***** old kindle can't get in new one
Submitted: 1 year ago.
Category: Android Devices
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask for the model name of your Kindle? Also, is the password ***** Kindle lock password, the account password, or a different type of password?

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
Kindle Fire HD Kindle lock I guess because I can go any further,
Customer: replied 1 year ago.
sorry I can not go any further
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. In this case, the fix is to enter the incorrect password ***** times. After you do that, it will ask you to reset your Kindle. Choose to "Reset" the Kindle, which will erase everything on it, including the password. When that is all complete, you can reconfigure your Kindle Fire and be all set. You will be able to re-download everything that was there before.

If you need anything else in the future, please let me know.

Thank you for your time today.

- Jason

Customer: replied 1 year ago.
I have tried that at least 15 times. t is saying that is not the wihi password
Expert:  Jason Jones replied 1 year ago.

That means it is not the Kindle Lock password. What is the brand and model name of your wireless router?

Customer: replied 1 year ago.
at&t nvg510
Customer: replied 1 year ago.
are you still there?
Expert:  Jason Jones replied 1 year ago.

I am very sorry for the wait. For some reason, I didn't receive notification that you sent a message.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.